Daily Job Duties/Activities/Responsibilities :
Supporting ongoing automation
• RO&I has two major strategic programs underway as well as key product / partner initiatives and we need a resource who can get up to speed and provide dedicated support for IPA – to support the inevitable process changes and exceptions scenarios that arise. Without dedicated support, we risk becoming a roadblock again or having issues like the TFSA transfer.
Hub and spoke – build out RO&I Sustainment Model
• we need help to document the sustainment model – including how issues, volume alerts, BPC, changes etc. Having this agreement in place will be very important for managing audits, for obtaining support from our production partners to go to a higher ratio of IPA vs. manual and to proactively prevent and manage any difficulties that arise. The sustainment model for Ops is the biggest risk for IPA right now